Customer Support Engineer @ Cloudera

Customer Support Engineer @ Cloudera

After staying at home to help my wife take care of kids and new born baby for more than 2 months, I finally started my new role at Cloudera as a Customer Operations Engineer.

Here is some information about Cloudera:

Cloudera is the leader in next generation data management. In addition, Cloudera is the leading innovator in and largest contributor to the open source Apache Hadoop® ecosystem. The company’s enterprise data hub (EDH) software platform empowers organizations to store, process and analyze all enterprise data, of whatever type, in any volume — creating remarkable cost-efficiencies as well as enabling business transformation.

Quick Facts

Year Founded 2008
Founders (previous affiliation): Mike Olson (Oracle)
Amr Awadallah (Yahoo!)
Jeff Hammerbacher (Facebook)
Christophe Bisciglia (Google)
Headquarters Palo Alto, CA
Business Model Hybrid Open Source Software
Subscription Software Enterprise Customers Approximately 5251
Revenue Mix Subscription Software (65% – 70%)
Professional Services (15% – 25%)
Training (10% – 15%)
Support 24×7, global
Partner Ecosystem 1,4001
Employees 7801
Global Operations 19 countries1
Funding to Date $670 million (primary capital)

During my first week, I have been spending most of my time reading and learning all the required knowledge, including Hadoop, Hive, Spark, Sqoop, ZooKeeper, Impala, HCatalog, Avro, Parquet, Sentry & Oozie.

As you can see, there are a hell lot of study I have to do and also Cloudera will be sending me over to the US for further training for about 3-4 weeks. And there will be 3 certificate exams that I have to sit on and pass in order for me to continue working here at Cloudera. So there is some pressure here to push my study.

So far I have enjoyed all those learnings and I hope I can become a Hadoop expert in no time.

Looking forward to start taking new cases in the next 2-3 months.


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